Privacy Policy

GPS Gas & Plumbing Services ("GPS", "we", "us", "our") respects your privacy. This policy explains how we collect, use, store and protect your personal information, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What we collect

When you request a quote, book a job, or contact us, we may collect your name, phone number, email address, job/property address, postcode and details about the work you need done. We also collect basic technical information (such as device type and how you found our website) to help us respond to enquiries and understand our traffic.

2. How we collect it

We collect personal information directly from you - through our website's quote form, by phone, by email, or in person on a job. We may also collect information from a builder, real estate agent or property manager acting on your behalf, where you have arranged this.

3. How we use your information

• To respond to your enquiry and provide a quote
• To arrange, schedule and carry out a booked job
• To process payments and issue invoices
• To send you information about your booking or job
• To improve our website and services

4. Sharing your information

We do not sell your personal information. We may share it with trusted employees, contractors and suppliers who help us deliver a job (for example, a subcontractor completing part of the work), with our insurers or professional advisers where necessary, or where required by law. We only share what is needed to provide our service to you.

5. Cookies and website analytics

Our website uses cookies and similar technologies (including Google Tag Manager and Google Analytics) to understand how visitors use the site, measure the performance of our advertising, and improve your browsing experience. Cookies may also be used to serve relevant ads through third-party platforms such as Google Ads. You can control or delete cookies at any time through your browser settings - blocking cookies may affect how some parts of the website work.

6. Data security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, both online and in our records.

7. Access and correction

You can ask us what personal information we hold about you, or ask us to correct or delete it, by emailing gpsgasplumbingservices@gmail.com or calling 0411 829 187.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details above so we can address it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page.

Questions about this policy or a privacy complaint? Call us on 0411 829 187 or email gpsgasplumbingservices@gmail.com.