Privacy Policy- GPS Gas and Plumbing Services
1. We Respect Your Privacy
(a) GPS Gas and Plumbing Services (“we”, “our”, “us”) respects your right to privacy and is committed to safeguarding the personal information of our customers, clients, and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.
(b) Personal information refers to information that identifies you or could reasonably identify you.
2. Collection of Personal Information
(a) We may collect and store personal information that you provide directly to us through our website, over the phone, in person, or through other forms of communication.
(b) Information collected may include, but is not limited to, your name, phone number, address, email address, and payment details. We may also collect information relating to your property for plumbing service purposes.
(c) Additional information may be gathered when you engage with our customer support, respond to surveys or promotions, submit feedback, participate in competitions, or interact with us in any manner.
3. How We Collect Your Personal Information
(a) Personal information is collected through direct interactions with you, whether electronically (e.g., via our website forms or email), by phone, or in person.
(b) We may also receive information from third parties such as contractors, service providers, or public sources. Any third-party information received will be handled following this Privacy Policy.
4. Use of Your Personal Information
(a) We collect, hold, use, and disclose your personal information for purposes including:
- Providing you with our plumbing and gas services
- Sending you updates, offers, and information related to our services
- Processing payments and issuing invoices
- Managing and improving our service delivery
- Responding to enquiries and customer support requests
- Conducting marketing, promotional, and feedback activities
(b) We may contact you via telephone, email, SMS, or mail for the purposes mentioned above.
5. Disclosure of Your Personal Information
(a) Your personal information may be disclosed to:
- Our employees, contractors, and service providers as necessary to deliver services
- Insurers, professional advisers, and agents
- Suppliers and subcontractors assisting us in providing plumbing and gas services
(b) We may disclose your information to comply with legal obligations such as law enforcement requests, subpoenas, or court orders.
(c) Your information may be used to protect the rights, property, or safety of GPS Gas and Plumbing Services, our customers, or others.
(d) We may store or process your information in countries outside of Australia if reasonably required for our operations.
(e) In the event of a business merger, acquisition, or sale, customer information (including personal information) may be part of the transferred assets under confidentiality obligations.
(f) By providing your personal information, you consent to the disclosures outlined in this Privacy Policy.
6. Security of Your Personal Information
(a) We are committed to ensuring your personal information is secure. We implement appropriate physical, technical, and administrative security measures to protect your information against loss, misuse, and unauthorised access or disclosure.
(b) However, the transmission of information over the internet is not completely secure. While we take all reasonable precautions, we cannot guarantee the security of your information transmitted to or from us electronically. You do so at your own risk.
7. Access to Your Personal Information
(a) You have the right to request access to the personal information we hold about you. A small administrative fee may be charged to cover the cost of providing access.
(b) If you believe any information we hold about you is inaccurate, out-of-date, incomplete, or misleading, please contact us, and we will take reasonable steps to correct it.
(c) Requests for access or correction should be made by contacting us at:
Email: gpsgasplumbingservices@gmail.com
Address: 6 Chopin Cres, Claremont Meadows, NSW, 2747, Australia
(d) In certain circumstances, we may lawfully refuse access to your information per the Privacy Act 1988 (Cth).
8. Complaints About Privacy
(a) If you have a complaint regarding our privacy practices or how your personal information has been handled, please contact us in writing at the above address or email. We take all complaints seriously and aim to resolve any issues promptly.
9. Changes to This Privacy Policy
(a) We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
(b) Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically.
10. Website
(a) When You Visit Our Website
When you access our website https://gasplumbingservices.com.au/, we may collect information such as your browser type, operating system, the website you visited before ours, and your IP address. This information helps us analyse trends, administer the site, track user movements, and gather broad demographic information.
(b) Cookies
Our website may use cookies to enhance your user experience. Cookies are small files that a site or service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s systems to recognize your browser and capture and remember certain information.
You can choose to disable cookies through your browser settings, but it may affect your ability to use some features on our site.
Cookies may be used to:
- Analyse website traffic
- Personalise your online experience
- Serve relevant ads via third-party platforms like Google Ads
(c) Third-Party Sites
Our website may contain links to third-party websites. These links are provided for your convenience. We are not responsible for the privacy practices or content of external sites. We recommend reviewing the privacy policies of any third-party sites you visit.